Account & data
Delete your STRUNG account
STRUNG users can permanently request deletion of their account and associated personal data at any time. You can delete your account from within the STRUNG app, or use the request option below if you no longer have access to the app.
Start here
Request account deletion
To request deletion without using the STRUNG app, contact us using the email address associated with your STRUNG account. This helps us verify that the request belongs to you.
Request account deletionIf your device does not open an email app, write to:
Please include your account email and, if known, whether the account is a Player or Stringer account. Never send us your password, authentication codes, payment-card details or security answers.
What happens next
- Send the deletion request from the email address connected to your STRUNG account where possible.
- STRUNG may contact you to verify account ownership before completing the request.
- Once verified, the account-deletion request will be processed without undue delay.
- You will receive confirmation when the request has been completed.
We aim to complete verified deletion requests as quickly as reasonably possible.
Delete from the STRUNG app
You can also initiate account deletion directly inside STRUNG by opening Settings and selecting Delete Account. You do not need to reinstall or open STRUNG to use the email request above.
What happens to my data?
When a verified account-deletion request is completed, STRUNG will delete personal data associated with the account, or irreversibly de-identify information retained only for anonymous and aggregate statistics, except where limited information must be retained for a legitimate legal, regulatory, security, fraud-prevention, accounting or compliance requirement.
Anonymous, aggregate insights may be preserved only where they can no longer be linked to your UID, email, name, phone number, account relationships, device or another identifier that could reconstruct your identity.
Any data that must legally be retained is kept only for the applicable retention period and is not retained simply to keep the deleted account active.
Subscriptions
Deleting your STRUNG account does not necessarily cancel an active App Store or Google Play subscription. If you have an active paid subscription, manage or cancel it through the relevant Apple App Store or Google Play subscription settings. Subscription cancellation is not a condition of submitting an account-deletion request.
Privacy contact
For questions about account deletion or privacy, email privacy@strungapp.com or read our Privacy Policy.